20
Dec
12

The Analyst Way

Recently, i have just returned to my old post. During this transition period, amazingly there are lots of issues happening on client side. It can be 4-5 issues each day. im talking about production issues where you cannot leave in peace until remedies were introduced to the application. And amazingly, this is a bank with 65K employees worldwide. But i dont want to talk about the issue right now. Please.

Something interesting happening though, which i thougt i will pass this along.

On my days as a freshman, when someone raise an application issue, ill just ask for error message, and then dig into the codes quickly just to find out this is caused by ABC hence it is showing XYZ. But now i am experiencing what my seniors told me before..such as :

– dont just jump to conclusion, understand the input and output of the action (programs, triggers, you name it) and how does it look on the data(base)
-isolate the problem first, MOST of the times the error is just a symptom of the root cause
-try to look the action from the accounting perspective (this is relevant when the action is economic i.e change of payment date, tenor, etc)
-ask BASIC questions.. has this issue happened before, is the user doing it the right way (internship on 1st day? doh!), do we have the reports to support what have been said by the user, etc
-if you have framework analysis that will be great.. but dont ask all from your list of questions.. with more exercise you will be able to accurately isolate the issue using (fairly) few questions.

Let see if i can manage this unconciously (read:auto habit mode). cheers.

 

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